TERMS & CONDITIONS

Last Updated: June 2026

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1. Acceptance of Terms

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By accessing or using the OrganaFlow website, scheduling an appointment, requesting information, purchasing products, or utilizing any services provided by OrganaFlow, you agree to be bound by these Terms and Conditions.

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If you do not agree with these Terms, please do not use our website or services.

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2. Company Information

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OrganaFlow is a division of Encounter Enterprise and operates as an independent reseller, consultant, and installer of residential and commercial water filtration solutions.

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OrganaFlow is not owned by, operated by, or affiliated with Crystal Quest Water Filters except as an authorized reseller and installer of select Crystal Quest products.

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All trademarks, product names, logos, and intellectual property belonging to Crystal Quest remain the property of their respective owners.

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3. Products and Services

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OrganaFlow offers:

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• Water filtration consultations

• Water quality evaluations

• Installation services

• Maintenance services

• Water filtration systems and related equipment

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Product availability, specifications, and configurations may change without notice.

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OrganaFlow reserves the right to modify, discontinue, or replace products and services at any time.

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4. Consultations and Appointments

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Information provided through consultations, estimates, water assessments, and recommendations is based on available information and customer-provided details.

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Recommendations are intended to assist customers in selecting appropriate filtration solutions but do not constitute engineering, environmental, legal, medical, or scientific advice.

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Appointment requests submitted through the website do not guarantee service availability until confirmed by OrganaFlow.

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5. Pricing and Quotes

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All pricing, estimates, and proposals are subject to change until accepted in writing.

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Quoted pricing may be affected by:

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• Installation complexity

• Existing plumbing conditions

• Permit requirements

• Material costs

• Site accessibility

• Additional labor requirements

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OrganaFlow reserves the right to revise estimates when conditions differ from those originally disclosed or observed.

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6. Installation Services

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Installation timelines are estimates only.

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OrganaFlow shall not be responsible for delays caused by:

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• Product availability

• Weather conditions

• Permit processing

• Utility interruptions

• Third-party contractors

• Circumstances beyond reasonable control

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Customers are responsible for providing safe and reasonable access to installation areas.

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7. Manufacturer Warranties

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Many products sold by OrganaFlow are manufactured by third-party manufacturers, including Crystal Quest.

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Manufacturer warranties, if applicable, are provided solely by the manufacturer and are subject to the manufacturer's warranty terms.

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OrganaFlow does not modify, extend, replace, or guarantee manufacturer warranties unless expressly stated in writing.

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Customers should review all manufacturer warranty documentation before purchase.

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8. Disclaimer of Water Quality Results

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While water filtration systems are designed to reduce specific contaminants, actual results may vary based on:

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• Source water quality

• Water chemistry

• Maintenance practices

• Installation conditions

• System usage

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OrganaFlow does not guarantee the removal of every contaminant or guarantee specific health outcomes.

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Water testing results and filtration performance may vary from property to property.

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9. Limitation of Liability

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To the fullest extent permitted by law, OrganaFlow, Encounter Enterprise, its owners, employees, contractors, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

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• Website use

• Product purchases

• Installation services

• Equipment failures

• Water quality conditions

• Loss of profits

• Business interruption

• Property damage not directly caused by proven negligence

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In no event shall OrganaFlow's total liability exceed the amount paid by the customer for the applicable product or service.

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10. Website Content

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All content, graphics, logos, designs, text, images, videos, and branding displayed on this website are the property of OrganaFlow, Encounter Enterprise, or their respective licensors.

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No content may be copied, reproduced, distributed, modified, or republished without written permission.

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11. Intellectual Property Notice

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Certain product images, product descriptions, trademarks, and manufacturer materials may be used with permission or under applicable reseller relationships.

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Ownership of third-party intellectual property remains with its respective owner.

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12. User Conduct

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Users agree not to:

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• Violate any laws or regulations

• Attempt unauthorized access to systems

• Submit false information

• Interfere with website functionality

• Misrepresent identity or authority

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OrganaFlow reserves the right to restrict access to any user who violates these Terms.

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13. Privacy

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Use of this website is also governed by our Privacy Policy.

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By using this website, you consent to the collection and use of information as described in that policy.

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14. Indemnification

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Users agree to defend, indemnify, and hold harmless OrganaFlow, Encounter Enterprise, employees, contractors, affiliates, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from misuse of the website, violation of these Terms, or violation of applicable laws.

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15. Governing Law

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These Terms and Conditions shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.

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Any disputes shall be resolved exclusively in the courts located within Florida.

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16. Changes to These Terms

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OrganaFlow reserves the right to modify these Terms and Conditions at any time.

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Changes become effective immediately upon posting to this website.

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Continued use of the website constitutes acceptance of any updated Terms.

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17. Contact Information

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OrganaFlow

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A Division of Encounter Enterprise

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Email: [Insert Email]

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Phone: [Insert Phone Number]

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Website: OrganaFlow.com

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For questions regarding these Terms and Conditions, please contact us using the information above.