PRIVACY POLICY

Last Updated: June 2026

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Introduction

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OrganaFlow, a division of Encounter Enterprise ("OrganaFlow," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request information, schedule appointments, purchase products, or interact with our services.

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By using our website, you agree to the practices described in this Privacy Policy.

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Information We Collect

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We may collect information you voluntarily provide, including:

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• Name

• Email address

• Phone number

• Physical address

• Property information

• Appointment requests

• Water quality concerns

• Product interests

• Communications submitted through forms, email, phone calls, or customer service inquiries

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We may also automatically collect certain technical information, including:

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• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Referral sources

• Pages visited

• Date and time of access

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How We Use Information

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We may use collected information to:

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• Respond to inquiries

• Schedule consultations and appointments

• Provide estimates and recommendations

• Deliver products and services

• Improve website performance

• Analyze customer needs

• Communicate updates and promotions

• Send service notifications

• Maintain business records

• Comply with legal obligations

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SMS and Email Communications

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By providing your contact information, you consent to receive communications related to your inquiries, appointments, services, and purchases.

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You may also receive marketing communications if you opt in.

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You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

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Message and data rates may apply for text messages depending on your mobile carrier.

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Sharing of Information

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OrganaFlow does not sell personal information.

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We may share information with trusted third parties when necessary to operate our business, including:

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• Installation contractors

• Service providers

• Payment processors

• Marketing platforms

• Customer relationship management systems

• Professional advisors

• Government agencies when legally required

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Information is shared only as necessary to perform business operations or comply with legal obligations.

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Product Manufacturers and Suppliers

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As an independent reseller and installer of water filtration products, OrganaFlow may coordinate with manufacturers, suppliers, or distributors when necessary to process orders, facilitate warranty support, or provide customer service.

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This may include sharing limited information required to fulfill those services.

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Cookies and Tracking Technologies

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Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality and understand visitor behavior.

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These technologies help us:

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• Measure website traffic

• Improve user experience

• Analyze marketing effectiveness

• Remember user preferences

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Most web browsers allow users to manage or disable cookies through browser settings.

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Data Security

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OrganaFlow implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

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While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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Data Retention

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We retain personal information only for as long as necessary to:

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• Provide services

• Maintain business records

• Meet legal requirements

• Resolve disputes

• Enforce agreements

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When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

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Third Party Websites

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Our website may contain links to third-party websites, including manufacturers, suppliers, and business partners.

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OrganaFlow is not responsible for the privacy practices or content of third-party websites.

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Users should review the privacy policies of any external websites they visit.

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Children's Privacy

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Our website and services are intended for adults and property owners.

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We do not knowingly collect personal information from children under the age of 13.

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If we become aware that personal information from a child has been collected, we will take reasonable steps to remove it.

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Your Rights

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Depending on applicable laws, you may have the right to:

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• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request limitations on certain processing activities

• Withdraw consent where applicable

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To exercise these rights, please contact us using the information below.

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California Privacy Rights

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If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

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Requests related to California privacy rights may be submitted using the contact information provided below.

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Changes to This Policy

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OrganaFlow reserves the right to update this Privacy Policy at any time.

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Changes become effective immediately upon posting to this website.

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Continued use of the website after updates constitutes acceptance of the revised policy.

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Contact Information

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OrganaFlow

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A Division of Encounter Enterprise

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Email: info@organaflow.com

Phone: 352-623-6645
Website: organaflow.com

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If you have questions regarding this Privacy Policy or how your information is handled, please contact us using the information above.